VAUGHAN, Ontario, & MENLO PARK, Calif. — Bausch + Lomb has introduced a new AI tool, Orphia.™ Built on the belief that eyecare providers should spend less time managing disconnected tools and technologies and more time caring for patients, Orphia is brand agnostic. The goal is to serve all eyecare providers, regardless of the products, devices or treatments they choose to use.
Orphia will operate under Digital Health Services, a newly created platform at Bausch + Lomb.
The first application of the Orphia digital health platform focuses on pre-surgery cataract education. It will help patients understand their condition and treatment options, identify concerns and prepare them before they meet with their surgeon. The goal is not simply to answer questions. It is to ensure patients arrive informed and ready, so conversations with their surgeon are more meaningful. This will allow physicians to focus on what matters most: achieving the best possible outcome for each patient’s vision.
Hippocratic AI
To assist with the development of conversational patient engagement capability, Bausch + Lomb has engaged Hippocratic AI. A leader in voice AI agents for healthcare and life sciences, the proprietary LLM is:
- Built on more than 200 million real patient interactions
- Validated by more 7500 U.S.-licensed clinicians
- A track record of deployment across major health systems and healthcare organizations nationwide.
“We’ve invested deeply in developing better products, better molecules and better devices, and that work has advanced patient care. But one question has remained largely unanswered: How can we help physicians spend less time on everything around care and more time delivering it?” said Brent Saunders, Chairman and CEO, Bausch + Lomb. “Orphia was created to serve every eyecare provider, no matter what they prescribe or what product they use.”
Integrate with the Systems You Use
Orphia is designed to integrate with the systems that practices already use, complementing existing workflows and creating actionable insights for clinical teams. Over time, Bausch + Lomb plans to expand the platform’s capabilities to support the full patient journey, from care coordination to practice workflow, reducing the operational burden that stands between physicians and their patients.
Vance Thompson, MD, founder of Vance Thompson Vision and one of the world’s leading cataract and refractive surgeons, said, “For decades, our teams have invested tremendous time educating patients before surgery because informed patients are more confident, more engaged and better prepared to make decisions about their vision. What excites me about this technology is that it allows our teams to focus their energy where it creates the greatest value: empathy, trust and personal connection. AI can handle many of the routine operational tasks like pre-op calls. People remain at the heart of care.”
Freeing Up Healthcare Professionals
The engagement of Hippocratic AI brings together Bausch + Lomb’s deep understanding of eyecare with a technology platform already trusted by many of the world’s leading health care organizations. The goal is to create solutions that support physicians, empower staff and help patients better understand their health care decisions.
“By embedding AI agents into daily workflows and providing the industry with an AI system that understands ophthalmology’s unique care models, we believe we can return valuable hours to physicians and their patients,” said Munjal Shah, CEO and co-founder, Hippocratic AI. “This is what abundance in healthcare looks like: freeing up healthcare professionals to always work at the top of their license.”
The Orphia digital health platform will be led by Manisha Narasimhan, PhD, president, Digital Health Services, Bausch + Lomb. Over the past three years, she has helped shape the company’s strategy, AI and digital capabilities, positioning Bausch + Lomb to expand beyond traditional products into software-enabled eye care solutions. Narasimhan brings nearly two decades of experience spanning biotechnology, strategy, corporate development and digital transformation.
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