As a 2020 optometry school graduate, I entered the profession at a time when technology was evolving rapidly. However, the full potential of artificial intelligence was still taking shape. Like many of my colleagues, I’ve had to balance clinical care with the logistical realities of running a solo practice. That balancing act led me to start experimenting with AI, not just as a buzzword, but as a genuine tool to help me care for my patients more effectively.
My journey hasn’t been about replacing the human element of optometry—far from it. It’s been about using these tools to solve practical problems, so I can spend more time focusing on what matters: the patient sitting in front of me.
Bridging the Patient Education Gap
My most common use for AI revolves around patient communication. As a solo practitioner, I am constantly looking for ways to translate complex health information into language that is both clear and actionable.
When we discuss topics like vision loss or serious health concerns, there is a delicate balance to strike. You want to convey enough urgency to ensure the patient takes action, but not so much that you scare them into shutting down. I often use AI to help me simplify these concepts. I might ask for help drafting an email or a video script that breaks down a complex topic into plain, digestible terms.
I’ve also extended this to my digital presence. I have an AI assistant on my website that I’ve trained to answer specific patient questions. It can provide accurate, pre-set responses and then forward the conversation to me for follow-up. It’s a way to be available to my patients without being tethered to my inbox 24/7.
The Tech Under the Hood
Beyond patient education, I’ve integrated AI into the clinical side of my practice. Since I have limited office space, I had to be creative with diagnostics. I opted for a VR-based visual field, which has been a game-changer. Not only do the majority of my patients prefer it over the Humphrey, but it gives me the data I need without requiring a massive footprint in my office.
I’m also leveraging AI features within my EMR, which has an AI history feature. Instead of digging through past exams to find when a patient last received a new glasses prescription or had punctal plugs placed, I can simply ask the AI. It keeps my charting clean and saves me significant time during an exam.
Additionally, I’ve used AI to help with the “business” side of medicine. When I built my own website, I learned about Generative Engine Optimization (GEO) to ensure I could be found online. I’ve even used AI to help me break down long, complicated equipment contracts.
Addressing the Growing Pains
I won’t sugarcoat it: integrating AI isn’t always seamless. The biggest challenge isn’t the technology itself — it’s the human element of change. When you have an established workflow and a specific rhythm to your clinic, incorporating a new tool requires you to take a step back and re-evaluate your routine.
There is also a learning curve regarding logistics. For instance, I’ve been in the process of testing an AI scribe. It’s a brilliant tool, but I’ve had to work through the trial-and-error of where to place it in the room so it picks up enough audio during the exam. It’s a spacing and logistics issue, but I am confident the technology will catch up in the coming months.
My Takeaway for Fellow Doctors
If you are hesitant about using these tools, my best advice is to take a breath and look at what you’re doing in your practice. Decide for yourself if AI is something you want to incorporate now, or if you want to wait. If you do dive in, don’t feel like you have to commit to everything at once. Re-evaluate your processes every six months — AI moves fast, and your needs will change, too.
Most importantly, remember that AI is trained on information provided by humans. It is not infallible. Always cross-check your facts.
Right now, my approach to AI in the office can be summed up in two words: “Yes, and it depends.” Yes, it’s a powerful tool, and it depends entirely on you and your practice as to how you apply it. Whether you use it to review a contract, optimize your website or educate a patient, the goal is always the same: making your practice work better for you, so you can work better for your patients.
Dr. Yakubin recommends listening to the episode of The Money Rehab podcast with AI expert Allie K. Miller
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